ACME Markets promotes a coupon friendly shopping experience and encourages customers to participate in store, manufacturer and internet coupon use. The following policy guidelines are current, but ACME Markets may change this policy at any time and policy changes may not be advertised. Coupon redemptions are subject to the policy in effect at time of redemption. The current policy information can be discussed with individual store management but is not posted in each store.
Coupons – Definition: Coupons are a form of tender to reduce an order total based on merchandise purchased. Retailers are not required by law to accept manufacturers’ coupon. Coupons can be in print and/or in electronic form, and may be integrated into the register systems where they are deducted automatically when all purchase requirements are met.
General Coupon Acceptance Guidelines:
· Coupons are accepted in accordance to the stated requirements on the coupon at the time of purchase. These requirements include, but are not limited to: product type, flavor(s), size(s), quantities and minimum/maximum dollar purchase limits.
· Coupons are intended for one time use and cannot be redeemed more than once.
· Coupons have no cash value.
· ACME Markets only accepts original coupons and does not accept photocopied or reproduced coupons (including multiple prints of same series internet coupons).
· ACME Markets does not accept expired coupons. Printed expiration dates are verified in addition to scanning the coupon for validity.
· Coupons stating “on next/future purchase or visit” cannot be used in the transaction in which they are generated. Next purchase is defined as a separate transaction.
· The coupon redemption value on ‘Free’ coupons may not exceed the value of the item.
· ACME Markets will accept ONE manufacturer coupon and ONE store coupon on the same qualifying item.
· ACME Markets does not accept competitor coupons. (Coupons generated by any competitor with competitor logo are considered competitor coupons.)
· All applicable sales taxes are paid by the customer at the full value of the item.
· ACME Markets reserves the right to refuse any coupons at its discretion.
Manufacturer Coupons:
· Coupons issued by manufacturers contain redemption guidelines including, but not limited to: “terms of agreement”, “face value”, “expiration date” and the verbiage “manufacturer coupon”. ACME Markets adheres to all manufacturer redemption guidelines.
· ACME Markets may issue private promotion “manufacturer coupons” in advertisements that state “redeemable only at ACME Markets” in which ACME Markets is the only retailer that will accept.
· Coupons that exceed the retail value of an item will be adjusted to provide the maximum value, not exceeding the price of the item
· ACME Markets accepts internet generated manufacturer coupons that have the following conditions:
o Coupons must scan at checkout.
o Coupons must have serial numbers and follow an industry-standard format.
o Coupons must clearly indicate that they are a manufacturer coupon and have a valid manufacturer address on the printed coupon.
· ACME Markets does not accept internet generated manufacturer coupons that have the following conditions:
o FREE product without a required purchase.
o A redemption value that equals or exceeds $5.00.
o The absence of a clear and scannable UPC bar code.
o Same serial numbers (internet sites print time & date stamps on coupons and limit the number of coupons that can be printed from same computer).
o The absence of a valid manufacturer address on the printed coupon.
Store Coupons:
· Rain checks for store coupons will be given out as long as the store coupon does not state on it “while supplies last”.
· Coupons issued by ACME Markets contain redemption guidelines including, but not limited to: “terms of agreement”, “face value”, “expiration date” and the verbiage “store coupon”.
· ACME Markets offers store coupons in various forms of media including, but not limited to, print, electronic, newspaper, direct mailers, kiosks and Company websites.
· ACME Markets may issue “store coupons” in advertisements that state “redeemable only at ACME Markets” in which ACME Markets is the only retailer that will accept.
· Store coupons may require that the discount applies only with Preferred/Loyalty/Rewards Card use.
The Total Shopping Experience:
· In an effort to serve our all customers better than our competitors, and provide a timely checkout, ACME Markets requests that customers do not exceed three (3) consecutive transactions.
· Additional lanes will be opened to serve all customers in a timely manner if the current business and staffing level permits.
zuleica says
acme has a site were they answered comman questions. Also on there main site they have a like were you can print out coupons. http://www.acmestores.com/marketing/card_faq.html
just print this out and bring it to the store next time.
Cheryl says
Yesterday when I was at my local Acme in NJ, the check out person told me that they no longer accept printed out coupons from SmartSource. They said it is missing some barcode in the top right corner. I also had some that I printed from Catalina Marketing that they would not accept. She called the manager over and he confirmed that they would not take them, and that they haven’t for two years. They said there is a notice about it at the front desk. I told them I have been printing from these sites since December and no one has ever told me this. In all, they did not accept $10 worth of coupons for Yoplait, Silk, Chef’s Requested, Earth’s Best, Beech-Nut, Green Giant, and Wholly Guacamole. Please let me know if you have heard of this or if there is anything I can do about it. They said the reason they don’t accept those is that the company does not pay the stores for the coupons. Please help!
Thanks,
Cheryl
Shannon says
@Cheryl,
Sorry I am not sure about this, but did you try corporate?
Laura says
@Cheryl, I requested from the ACME their coupon policy. Funny thing is they told me to come back for it in a couple of days. Why is this so hard to get a hold of. Anyway, they would not let me use 2 coupons for b1g1 and my checker Ms. Edna Acme gave me a real attitude that I have overheard before and that is what upset me so much more than the policy. She said that she would never use 2 coupons on b1g1 because she has been dedicated to the store for over forty years. Disgusting!
Cheryl says
Wow, I never understand why the checkout people are rude, there is one at my Rite Aid that is so rude, I avoid her.
I talked to the store manager and he said they can’t accept those coupons without that code in the top right. I contacted SmartSource and they told me to update my JAVA but that didn’t help. I guess I am not going to use the SmartSource coupons at Acme anymore, which is a shame.
Lori says
I went in our local ACME in NJ and purchased several items and had a two coupons for 1.00 off one cat treats. The store had them on sale for buy1 get 1 at 1.99 ea. The cashier got snippy and said that she could only take one coupon. I thought that if you purchase two items b1g1 or not you can use two coupons like everywhere else. What is the policy and why can I not find it on the net?
mike says
No. I have been using internet coupons for years, at first they gave me a hard time, but now everyone should realize they are legitimate. I have certainly have had multiples and multiples for the same product.
Melissa says
I stopped in at the Acme for just a few items today, and the manager claimed that they can only accept 1 Internet coupon per order (I had 2). I’ve never heard this before and it’s ridiculous! Is this true??