CVS Coupon Policy 2011
Here is the CVS Coupon Policy as of May 2011.
Note: CVS does not have a published coupon policy. You must contact them via their website to get it in writing.
Thank you for contacting CVS/pharmacy. Your e-mail has reached the Customer Relations Department. We appreciate the time you took to contact us with your inquiry. Our coupon policy is not available on our Web site. We reserve the right to change this policy at any time.
Our registers are set to allow 1 CVS coupon and 1 manufacturer coupon per item. Free coupons or “offers at the register” (OAR’s) are unearned and issued to you as a valued member of the CVS/pharmacy ExtraCare program. These coupons take the form of “open ended” coupons such as $3 off $15 or a certain dollar amount off a specific item. In any given transaction our registers will allow only one “open ended” coupon per transaction. CVS Extra Buck coupons are earned when you make a qualifying purchase. These print out instantly at the register upon reaching the threshold for the offer. You can use more than one Extra Buck coupon provided the purchase threshold has been met for each offer amount on a per-transaction basis.
In the case where a particular item is on sale for “buy one get one free” (BOGO), you are only allowed to use one manufacturer’s BOGO coupon. For instance, if Revlon lipstick is on sale for BOGO, you can use one manufacturer’s BOGO coupon. You would get both items free and pay any applicable tax. We reserve the right to limit quantities after the first purchase. If our store is running a sale for BOGO, you can use two manufacturer’s coupons for a specific dollar amount off. For example, if Revlon lipstick is on sale at our store for BOGO, you can use two $1.00 off Revlon lipstick manufacturer coupons.
CVS/pharmacy does accept manufacturers’ coupons that have been obtained from manufacturer sponsored and/or authorized Web sites. The coupon should be complete and contain a bar code that can be scanned at the register. If the coupon does not scan, the cashier should politely inform you that we cannot accept your coupon. We do not allow manual overrides at the register for coupons printed from the Internet. CVS/pharmacy will not accept offers printed from unauthorized Internet postings or reproductions, copies, or facsimiles.
We do not accept competitors’ coupons for front store items. We feel that our sales and ExtraCare program are comparable if not better than any sales or coupons offered by our competitors. We also do not accept any expired coupons, CVS or otherwise. We do not “double” or “triple” coupons.
Again, thank you for contacting us. We value your business and look forward to serving you in the future.
You can see all the current CVS Coupon Matchups here.
Paulette Monroe says
ima newbee any thing could help
Kim says
“We do not accept competitors’ coupons for front store items.”
What does this mean?
Do they accept competitors’ coupons for items in the back of the store????
Thanks!
Kim
Shannon says
Front store refers to retail. They accept pharmacy coupons from competitors.
Sasha Gavalier says
Do they have an email?
I’m unable to find it. Thank you.
Kalley says
I have never had problems with CVS until this last week so I never printed the coupon policy. Boy did I need it! I had a rain check for B1G1 Gain detergent and had $2/1 coupons that I intended to use on each item. The checker told me I couldn’t do that and made a big scene in front of the other customers saying “I just don’t think it’s right that you use a coupon on something you get for free” to them. This policy specifically addresses that and I’m so glad! Thanks for being a resource for all of us out here trying to save money for our families.
P.S. the store manager let me use the coupons and actually asked me where I get all my deals from because his wife wants to start couponing and I referred him to your site!
Shelly says
What if the coupon is over the price of the item? Do they adjust it?
Candace says
What does it mean in the sentence “You can use more than one Extra buck coupon provided the purchase threshold has been met for each offer ammount on a per transaction basis”? Just curious cause I don’t understand. What is the purchase threshold? Thanks
Shannon says
Basically if you are using a $3.00 ECB and buy more than $3.00 you can use another ECB. You cannot get overage on your ecb.
Stephanie Horton says
Does CVS give overage?
Catie Whitehead says
I was wondering the same thing. Did you find an answer?
Shannon says
what is your question Catie.
Dee says
How can you contact them via the website? I was looking last night and all I could find was phone numbers but no emails.
I am actually on hold with them right now as I went to use 2 $1/1 MQs last night for something but the shift manager said I couldn’t. Now the lady on the phone is telling me it is one per item per transaction?????? She is as I type getting me the URL for the policy online (but I didn’t think they had it online and you had to email them). Unfortunately, I don’t think this lady knows for sure.